Frequently asked questions
Account SetupHow do I open an account?
Register with your name and email address, confirm the 6-digit code we email you, and create your private 4-digit security PIN to protect all future sign-ins and withdrawals.
DepositsHow long do deposits take?
Deposits are credited after our operations desk confirms the blockchain transfer and verifies your uploaded transfer proof. You can follow real-time verification status on your dashboard and transaction ledger.
Investment PlansHow are investment returns paid?
Each active plan automatically credits its published percentage return at the conclusion of each period duration until the plan matures. Returns are credited directly to your multi-currency wallet balance.
Risk & TransparencyAre investment returns guaranteed?
No. Investing in digital assets, commodities, and structured plans involves market risk and you may lose capital. Stated plan rates describe the scheduled yield terms, not a capital guarantee.
WithdrawalsHow do withdrawals work?
Submit a withdrawal request using your 4-digit security PIN. The minimum withdrawal is $20 and the transaction processing fee is 2%. Identity verification (KYC) is required prior to withdrawal release. Funds remain reserved while our operations team reviews and processes the payout.
Customer CareHow do I contact customer support?
Use the interactive Support button in the bottom corner of any page, open a dedicated support ticket from your customer dashboard, or email our support desk directly.